We respect your privacy. This page explains, in plain language, what information we collect when you visit our site or contact us for a quote, and the choices you have over that information.
Who we are
School Lab Distributors Ltd ("we", "us", or "our") is a Kenyan-registered company based at Ambank House, University Way, Nairobi. We supply laboratory equipment, chemicals, glassware, and general supplies to schools, colleges, and universities across Kenya.
For the purposes of the Data Protection Act, 2019 (Kenya), we are the data controller for the information described in this policy.
What we collect
We only collect information that you choose to give us, plus a small amount of technical information that lets the website work. Specifically:
Information you give us
- Quote & enquiry forms — your name, school or institution, role, email address, phone number, and the details of your enquiry.
- WhatsApp messages — the phone number and content you send when you message us at +254 724 312 840.
- Email correspondence — anything you send to info@schoollabdistributors.co.ke.
Information collected automatically
- Standard server logs (IP address, browser, page accessed, timestamp) for security and aggregate analytics.
- A small set of cookies described under Cookies below.
How we use it
We use your information only for the things you'd reasonably expect:
- To prepare and send you a quotation in response to your enquiry.
- To process and deliver any order you confirm with us.
- To issue invoices, delivery notes, and tax-compliant receipts.
- To follow up on outstanding quotes (only where you've shown interest in receiving them).
- To respond to product, technical, or after-sales questions.
- To meet our legal and tax obligations under Kenyan law.
We do not sell your information to third parties. We do not use it for unsolicited marketing.
Sharing & disclosure
The only parties we share your information with are:
- Our delivery partners — courier and logistics companies receive only the address and phone number needed to deliver your order.
- Our accountants and KRA — invoice records that we are legally required to maintain and report.
- Our infrastructure providers — secure hosting, email, and form-storage services that process data on our behalf under written agreements.
- Lawful authorities — only when properly compelled by law.
Retention
We keep your information only for as long as we need it:
- Quote enquiries: up to 24 months from the last contact, then archived or deleted.
- Order & invoice records: 7 years, in line with KRA tax record requirements.
- Server logs: 90 days, unless required for an active investigation.
Cookies
This site uses a minimal number of cookies. We do not use third-party advertising or behavioural tracking cookies. Specifically:
- Strictly necessary — small storage items used to remember UI preferences (e.g. catalog filters) during your visit.
- Anonymous analytics — aggregate page-view counts that help us understand which products are most searched. No personal identifiers are stored.
You can clear or block these in your browser settings without losing access to the site.
Security
Your information is transmitted over HTTPS and stored on infrastructure with industry-standard access controls. Quote and enquiry data is accessible only to authorised members of our sales and operations team. We review access privileges regularly. While no system is ever 100% secure, we take reasonable and appropriate measures to protect your data.
Your rights under the Data Protection Act
As a data subject under Kenyan law, you have the right to:
- Request a copy of the personal data we hold about you.
- Ask us to correct any data that is inaccurate or out of date.
- Ask us to delete your data, where we have no continuing legal basis to retain it.
- Object to or restrict the processing of your data.
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your rights have been infringed.
To exercise any of these rights, email info@schoollabdistributors.co.ke with the subject line "Data request" and we'll respond within 30 days.
Changes to this policy
If we make material changes to this policy, we will update the effective date at the top of this page and, where appropriate, notify you by email or with a notice on this site. Your continued use of the website after a change indicates your acceptance of the revised policy.
Contact us
Questions about this policy or how we handle your data?
School Lab Distributors Ltd
Ambank House, University Way, Nairobi, Kenya
Phone: +254 724 312 840
Email: info@schoollabdistributors.co.ke